FAQ’s

 

Q. What is a Public Adjuster?

An authority on loss adjustments that you can retain to assist you in preparing, filing and adjusting your insurance.

Q. Are public adjusters connected with insurance companies?

NO. They are employed exclusively by you – the policy holder – not by an insurance company.

Q. How can a public insurance adjuster help me?

You will have the advantage of expert assistance based on great experience in handling numerous technical problems. Your public insurance adjuster relieves you of the many time-consuming and difficult matters involved in preparing and filing a claim – and helps you to receive a prompt and fair settlement.

Q. Why do I need help in filing an insurance claim?

The typical policy contains hundreds of provisions and stipulations – various forms and riders that are constantly changing and many complex details about your requirements in case of loss.  Most people do not know or understand these policy provisions – and most do not realize that the burden of proof is on them, the policy holder. Most insurance company representatives actually prefer to work with an experienced accredited public adjuster rather than an inexperienced insured. An accredited public insurance adjuster not only has your confidence, but also that of company adjusters who recognize that they are dealing with professionals.

Q. In the event of a fire or similar destruction of property, does my insurance pay the entire loss?

This depends upon the type and amount of insurance you carry. It also depends on your expertise or the expertise of your representative, not that of the insurance company's adjuster. Many insurance policies may pay more than the amount shown on the declaration page. A qualified expert working for you can determine everything to which you are entitled.

Q. Why should I engage a public insurance adjuster to obtain what is rightfully due me?

Insurance companies offer to pay what is due to you as they see it. Public insurance adjusters are your exclusive representatives. With their experience and knowledge, they are better able to obtain a more favorable adjustment for you, the insured.

Q. What is the extent of their responsibility?

Your public insurance adjuster assists with every phase of preparing and presenting your claim, as well as accomplishing and adjustment for you which is equitable and includes everything to which you are entitled under your insurance policy.

Q. How do they determine the actual loss?

They take a physical inventory, obtain all pertinent appraisals and make sure all provisions in your policy are properly fulfilled. This often involved numerous steps of which you may know little or nothing, but can make a significant difference in the amount of the final adjustment. The building claim is tailored to (a) the age, size and condition of your building (b) to your insurance coverage.

Q. What special help can the public insurance adjuster give me with technical questions?

They are the experts to turn to when such matters arise they are concerned only with YOUR interests. Because of their broad experience and specialized knowledge, they prepare your claim so that you can recover to the full extent of your insurance coverage’s. IT IS UP TO YOU TO PROVE YOUR LOSS. There may be many questions and problems as to how the policy provisions can be applied in different circumstances.

Q. Will a public insurance adjuster help me receive a more prompt and satisfactory settlement?

YES. They lose no time in complying with the policy requirements to obtain and evaluate the facts and prepare the claim. The alert, knowledgeable and prompt service they provide often preserves evidence that may otherwise be overlooked or destroyed. The more thoroughly your claim is complied and prepared, the faster your public adjuster can accomplish an equitable and proper settlement in your best interest.

Q. How much do they charge for their services?

Your public adjuster’s charge is a percentage of the insurance company’s settlement to you. By seeking to maximize your settlement your public adjuster’s services can save you the cost of their fees, at the very least.

Q. In the event of a loss, what steps should I take?

Promptly report the loss to the agent or broker, or directly to the insurance company – and immediately retain the services of an accredited public insurance adjuster to serve you.

Q. Do public insurance adjusters take care of claims other than fire?

YES. They will assist you in any claims you may have due to windstorm, explosion and any other insured loss that is sustained (inland marine, business interruption, rental income, improvements and betterments, commission and profit, reporting forms, additional expense, etc.)

Q. Do they sell insurance or act as insurance agents?

A. NO! If they were to do so, they would no longer represent you exclusively and independently.